FAQs

FAQs

Orders & Shipping

When will my order ship?
Orders are typically processed within 1–2 business days after payment is confirmed.

How long does shipping take?
Delivery times vary by location. U.S. orders typically arrive within 7–15 business days after shipment. Delivery times are estimates and may vary.

Will I receive tracking information?
Yes. Tracking details will be provided once your order has been shipped.

What if my order is delayed?
Delays may occur due to carrier issues, holidays, or high shipping volumes. If you have concerns, please contact us.

Returns & Exchanges

Can I return my item?
Yes. Returns are accepted within 30 days of delivery. Items must be unused and in original condition.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery. We will review the case and provide an appropriate solution.

Can I exchange an item?
Exchanges are available only for defective or incorrect items. Please contact us before sending any items back.

Support & General

How do I contact support?
Email: support@dakoyutool.com
We recommend contacting us by email for the fastest response.

Do you have a physical store?
No. DAKOYU operates as an online-only business.

Are your products covered by a warranty?
Yes. Our products are covered by a limited warranty against manufacturing defects under normal use. Please contact us for more information.