Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dakoyutool.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dakoyutool.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dakoyutool.com.

Return & Refund Policy

Last updated: May 1, 2026

Dakoyu, also operating as DakoyuTool ("we," "our," or "us"), aims to provide reliable products and a clear return process.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original condition, and returned in original packaging. Proof of purchase is required.

Non-Returnable Items
Non-returnable items include:

  • Final sale items

  • Gift cards

  • Used or damaged items not due to manufacturing defects

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within 5–10 business days.

Exchanges
We replace items only if they are defective or incorrect. Please contact us before sending any items back.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable.

Damaged or Incorrect Items
Please contact us within 7 days of delivery if your item arrives damaged or incorrect. We will review the case and provide an appropriate solution.

Additional Information
We reserve the right to decline returns that do not meet the conditions outlined above.

Contact
For return inquiries, please contact:
support@dakoyutool.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.