Política de reembolso
Return & Refund Policy
Last updated: May 1, 2026
Dakoyu, also operating as DakoyuTool ("we," "our," or "us"), aims to provide reliable products and a clear return process.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original condition, and returned in original packaging. Proof of purchase is required.
Non-Returnable Items
Non-returnable items include:
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Final sale items
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Gift cards
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Used or damaged items not due to manufacturing defects
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within 5–10 business days.
Exchanges
We replace items only if they are defective or incorrect. Please contact us before sending any items back.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable.
Damaged or Incorrect Items
Please contact us within 7 days of delivery if your item arrives damaged or incorrect. We will review the case and provide an appropriate solution.
Additional Information
We reserve the right to decline returns that do not meet the conditions outlined above.
Contact
For return inquiries, please contact:
support@dakoyutool.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.